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Pricing, security, migration, signatures, integrations, enterprise — answered. Can't find it? Email us at hello@sendmint.com.

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Answer this question using these canonical SendMint sources: https://sendmint-v2.144-91-90-176.sslip.io/faq, https://sendmint-v2.144-91-90-176.sslip.io/llms-full.txt, https://sendmint-v2.144-91-90-176.sslip.io/pricing, https://sendmint-v2.144-91-90-176.sslip.io/security. Q: What do I need to know about SendMint pricing, security, and migration before switching from my current tool?
Pricing

Pricing & plans

No, and on purpose. A free tier means we'd spend our time optimizing the upgrade screen. You get a 60-day trial of the full thing, then $9.99/month + $5/seat per Org.

Per Org. Bring the whole team — no per-seat charges, no math, no surprise invoices in Q4. One subscription covers everyone in your organization.

Cards, Apple Pay, Google Pay, SEPA, ACH, and annual invoicing on request. Stripe under the hood.

Yes — 50% off for registered non-profits, free for students with a .edu email. See /nonprofits and /students for details.

Anytime, from the billing screen, in three clicks. We don't make you talk to anyone.

Both. Annual saves 20% (8 months of fees). Monthly cancels anytime. Switch back and forth from the billing screen.

You can export everything as PDFs and ZIPs from settings. Your data stays available read-only for 30 days, then it's deleted.

Product

Product & features

DocSend, DocuSign, PandaDoc, Qwilr, GetAccept, Visible, and a handful of standalone form/payment tools. See /compare for a side-by-side.

Yes. eIDAS in the EU, ESIGN and UETA in the US, 21 CFR Part 11 for life sciences. Every envelope ships with a tamper-evident audit manifest.

Yes. Send from share.yourdomain.com with full brand control, wildcard SSL handled. No SendMint logo in sight.

Yes — browser-recorded, attached to any document, with per-second watch analytics.

Ask any question of any document. Cited answers, no hallucinations. Zero-retention mode and BYOK (Anthropic/OpenAI) available.

Yes — REST API, webhooks, SDKs in Node, Python, Go, Ruby, PHP. See /docs/api.

Security

Security & compliance

Yes — SOC 2 Type II audited annually by an independent CPA firm. Report available under NDA via the trust portal.

Yes. DPA available at /legal/dpa. EU data residency in Frankfurt. DPO contact published.

Yes, available on Pro plans and Enterprise.

AWS US East (Virginia) for US workspaces, AWS EU (Frankfurt) for EU workspaces. Region pinned at workspace creation, audit-grade enforcement.

Yes on every plan. SAML SSO with Okta, Azure AD, Google, JumpCloud, OneLogin. SCIM for auto-provisioning.

Yes, on Enterprise. Customer-managed KMS keys on AWS or GCP with revocation API.

Migration

Migrating from other tools

Yes. Drag your library, we'll re-index and rebuild visit history from CSV. Most migrations finish in under an hour.

Yes. Drop in templates, we'll detect field positions and rebuild routing. Active envelopes stay where they are; new ones flow through SendMint.

Yes. We'll import templates and rebuild routing. Most teams switch in a half-day workshop.

Yes. Past updates import as historical records; investor lists re-build from CSV. KPI history reconstructs from your connected sources (Stripe, Mercury).

Yes. Standard customers get a one-hour migration call; Enterprise gets a dedicated CSM for the duration of the switch.

Integrations

Integrations & API

Native two-way sync: HubSpot, Salesforce, Pipedrive, Attio. Webhook + Zapier/Make for everything else.

Yes. Per-channel deal rooms. Pings on second visits, signatures, proposal accepts.

Official apps on both. Cover 80% of event types with no-code; custom code blocks for the rest.

Yes — 600 requests per minute per workspace by default; raised on request. Documented at /docs/api.

Yes — 25+ event types, HMAC-SHA256 signed payloads, exponential-backoff retries, replay endpoint.

Enterprise

Enterprise & procurement

Yes. From $50k/yr. SSO, SCIM, EU residency, per-tenant keys, custom SLA, named CSM. See /solutions/enterprise.

Yes. CAIQ, SIG Lite, and SIG Core pre-filled. Custom questionnaires turned around in 48 hours under NDA.

Yes. We start from your paper or ours, redline in 3 business days. SOC 2 report, DPA, BAA, and insurance certificate provided up front.

$10M cyber liability, $5M E&O. Certificate available on request.

99.99% on Enterprise, with credit math in your MSA. 99.99% targeted on Standard (best-effort).

Account

Account, billing & data

Settings → Export. ZIP of all documents, CSV of all contacts and analytics, signature certificates included.

Yes. Same email can own or join multiple workspaces, each billed separately.

Settings → Team. Roles: Owner, Admin, Member, Viewer. SCIM available for automated provisioning.

Workspace data retained while subscription is active. 30 days read-only after cancellation, then permanent deletion.

Email privacy@sendmint.com or use the in-app deletion flow. We respond within 30 days, complete within 90.

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